Inbound Call Centers

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  • Time to scale your sales or Inbound customer support?
  • Frustrated by poor performance of your internal staff?
  • Need to offer 24/7 call center support?
  • Tired of your current unproductive agency?
  • Ready to focus on your core business – instead of your internal support operations?

If so, hiring an Inbound Call Center Agency in the Mary Call Centers Network might be the perfect solution!

Selecting the best inbound call center for your business can be difficult and confusing. That is precisely why Mary Call Centers exists! Our inbound call centers will work directly with you and become an extension of your business. Call centers in the Worldwide Network have been chosen carefully over the past 18 years and are matched precisely to all your business requirements.

Inbound Call Center Services offered by our partners include:

    • Customer Service :-

      Customer Service builds good customer relationship through interaction and taking immediate actions to address their complaints

    • Help Desk Service :-

      includes assisting, guiding, troubleshooting and offering solutions to computer problems and IT related products. This does not only provide technical answers but also evaluating the problem of the customers.

    • Technical Troubleshooting Service :-

      provides product information and technical assistance over the phone that are accessible 24 hours a day.

    • Order Taking Service :-

      helps the customers place their orders directly via phone. The agents will process the order and answer the customers to their inquiries about the products.

    • Marketing Support :-

      Conduct market research, clean up, and qualify marketing lists, generate leads, retain customers, and much more.

    • New Customer Acquisition :-

      Hire the right company for Inbound sales, up-selling, appointment setting and lead qualification to instantly transfer hot leads to sales.

    • Bilingual Agents :-

      Serve your customers in Spanish and English from our inbound call centers in Latin America.

    • Home-Based Agents :-

      Reduce costs with high-quality, highly motivated home-based agents.

    • USA Domestic :-

      High quality accent neutral English speaking agents.

    • Nearshore :-

      Bilingual Spanish and English speaking agents at cost efficient rates.

    • Multilingual :-

      Global language support from locations in Europe, Asia & South Africa or from Cloud Based Agencies.

    • Disaster Recovery :-

      Prevent loss of customers or interruption in service in times of disasters.

Contact Center Services (CCS)

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One call at a time, we want to make lives better for our clients and their customers. Every call – be it inbound or outbound; voice, email or chat, sales, customer service or technical support – is a direct reflection on any organization and has an effect on company’s customer retention rates and corporate values. That being said, the most important way a customer deals with your brand is through your customer service representative. It may be a phone call inquiring about their latest bill, an inquiry checking on the status of a shipment, or a question about product information. At Tensei Philippines, we make sure that our every interaction with your customer is professional and treating them with genuine respect; ensuring that the information we provide is accurate and their experience will always leave a positive impression on your brand.

Telemarketing is a way of selling, promoting a product or process to the prospective customers over the phone. Our agents are trained in conversational skills to help your business enhance sales, promote new products and update your customers with current available services.

    • Lead Generation :-

      Our Lead Generation service works by contacting the customer with a planned strategy on what information to relay instead of waiting for them to contact your business. This service is great when you are targeting specific customers or if your product caters to almost every type of customer. This service improves the efficiency of the sales process, connect your business with the right leads, streamline the sales process, and get sales results faster.

    • Surveys :-

      This service has great significance in knowing the percentage of customer satisfaction about the process or products. This benefits the companies to improve their business through customer’s feedback, researching for the demands and enhancing offerings to satisfy the customer’s needs.

    • Debt Collection :-

      This service ensures the payments on debts owed by customers which is good for businesses like mortgage, insurance and financial markets. This saves money and time of the companies in debt collection when it is outsourced in a right manner.

    • Telesales :-

      What our Telesales service does is that we persuade customers in buying a product or service and be able to convert them to sales. The goal is to generate as much revenue as possible by turning leads into buying customers through sales pitch over the phone. This service aims to reduce operational expenses, improve sales conversion rates, and gain competitive edge.