• Collections
• Market Research
• Fundraising
• Cause Marketing
• Direct Response
• Virtual Assistant
• Social Customer Support
• Customer Service
• Retail Call Centers
• Call Center Consulting
• Customer Support
• Healthcare Call Centers
• Wireless Call Centers
• Email Customer Support
• Text Customer Support
• Emergency & Disaster Call

Back Office Processing | BPO Services

We adapt our outsourcing services to cater the specific needs of your business and assist in you in achieving your business goals.
Tensei Philippines’ business methodologies enables you to focus on your core competencies, while reducing your risk through secure and reliable processes, thus enabling new levels of a successful business.
Our end-to-end Business Process Outsourcing (BPO) solutions are designed to allow our clients have the option of using any combination of our services, or the complete package to cater their individual needs.

• Need to conduct some Online Research?
• Overwhelmed by Medical Transcription or Data Entry?
• Need Data Cleaning or Formatting work completed asap?
• Ready to focus on your core business…instead of your back office processing?

Our network of offshore agencies can offer a wide array of back office services:

• • Data Entry :-

    Data Entry service, in simplest form is about copy-pasting data from the source to the destination system through a data entry interface.

• • Data Capture and Conversion :-

    Data Capture and Conversion service facilitates the conversion of paper or any printed documents to an electronic medium for storage or manipulation of data. The output from conversion services can be in various formats like images or pdf.

• • Document Management Solution :-

    Our Document Management Solution is designed to help you stop wasting resources and to organize your documents better. We can convert all your paper documents into digital assets that can be accessed easily, securely, and efficiently. Thus, turning it into easily searchable digital information.

• • Transcription :-

    Transcription services are a vital part of any legal or medical organization. Transcribing audio and voice recordings can take hours of employee time, becoming an expensive necessity of practices. Transcription Outsourcing can be a cost effective alternative to performing the service in-house.

• • Data Cleansing :-

    Every database usually needs periodic maintenance regarding data quality. Tasks related to data cleansing and validation services that can be outsourced include: removing duplicate and invalid records, addition of missing details and variables, interlinking multiple data sources, correcting values, and so on.

• • Online Research :-

    Do you need agents to conduct outsourced online research to develop competitive information or search the internet to build databases? Hiring an international agency is the best way to complete this task quickly and efficiently.

• • Image Data Entry :-

    For businesses that deal with images or have image banks, tasks such as image sorting, data capture from images, image indexing, image merging and editing, image conversion, and image data entry can be outsourced to a specialist back office services company.

• • Product Data Entry :-

    In an age when eCommerce is thriving, several tasks such as adding product descriptions, features and specifications, adding images for products, organizing products according to categories and subcategories, adding prices for products and data entry for online catalogs can be outsourced.

• • Manual Data Entry :-

    Even in the age of automation, a requirement sometimes crops up for manual data entry, particularly for printed, unstructured or handwritten documents. Manual data entry also becomes important when data has to be entered in software, such as the CMS or CRM applications. Outsourcing this task will have a positive impact on the business.

• • Invoice/Purchase Order Data Entry :-

    Significant pressure will be taken off the accounting team when data entry from invoices and purchase orders (in any digital format), credit and debit memos, and updating of the CMS, business application software and document management systems are outsourced.

• • Form Processing :-

    Transferring collected form data into an electronic system is of immense importance if your company intends to leverage information for business use. Data processing of market research, insurance, medical, legal, registration, shipping, enrollment, and loyalty forms can all be outsourced.

• • Document Formatting :-

    The requirement for document formatting is not restricted just to the publishing sector. Therefore, many companies that deal with documentation find that they need some assistance when it comes to word-processing related activities. Outsourcing tasks such as placing bookmarks and hyperlinks, inserting header and footer, caption numbering and labeling, and creating a table of contents, can deliver the right results.

• • Data Conversion :-

    Converting one file format into another is a task that can be easily outsourced. The scope for outsourcing includes: HTML and XML conversion, eBook conversion, document conversion, PDF conversion and more.

Outsourcing | Lead Generation Services

• Need to scale your lead generation efforts?
• Frustrated with your internal operations?
• Tired of your current underperforming agency?
• Ready to focus on your core business instead of generating leads for your sales team?

If so, Lead Generation Outsourcing through Mary Call Centers might be the perfect solution!

Lead generation is critical to the survival of industries such as financial, home improvement, merchant processing, & business services. If you can identity your precise target market and need to be aggressive, telephone marketing could be the best strategy. Outbound lead generation is still a very efficient and effective way to expose targeted customers to your product or service, collect additional information, and quickly provide the data to your sales team.

However, generating leads through your internal call center can be very difficult. Technology, human resource, data, & compliance issues can seriously hamper efforts to reach new customers on a daily basis. Luckily, there is a good solution – OUTSOURCING! Generating leads by hiring external lead generation services is a great way to scale your efforts and cut costs at the same time. Our call center agencies are experts in this field and they stand ready to deliver the results you need…often with just a few days notice.

Top 5 Concerns about Lead Generation Outsourcing :

• • Too Expensive :-

    Lead generation outsourcing isn’t “cheap”. However cost reduction is often the driving force behind the decision to hire lead generation agencies. We analyze your needs and then help to find a balance between quality and the desire for low costs. Worldwide Call Centers is ideally suited to recommend the most cost effective domestic or offshore call centers for your needs!

• • Loss of Control :-“Control” of the lead generation operation is always a concern when outsourcing is considered. However, our professional agencies offer a wide array of features to provide the necessary control. These features include remote monitoring, remote training, onsite training, digital recording, & comprehensive reporting services. Thus, whether the call center is half-way across the state or half-way around the world, you will never lose control of the lead generation activity.

• • Rogue Agencies :-

    If every call center in the world was a stable, professional agency, we would be out of business. Worldwide Call Centers is in business precisely because there are numerous “rogue” or poor quality agencies in existence today. Our clients utilize our knowledge of the industry and our direct experience with call centers in the Worldwide Network to minimize their risk and maximize their odds of success. There are many great call centers out there – Let us show you the way!

• • Language Barrier :-

    Many clients are concerned about the presence of strong accents when considering a lead generation call center located outside of their immediate geographical area (whether that is in “Memphis” or “Manila”). Professional agencies typically employ “Accent Neutralization” techniques that train their agents to speak with the desired accent – whether that is: American (South), American (General), British, Australian, etc. In most cases, this allows your outsourcing activity to go virtually unnoticed by your customers. That is the real goal of outsourcing!

• • Outsourcing Stigma :-

    Over the past few years, the media has attempted to make “Outsourcing” into a four letter word. However, we believe that outsourcing is not only good for our clients – but it is good for the global economy. International and domestic outsourcing is basically work that is being performed by the most effective labor source available . Recent technological innovations have allowed for a much more efficient utilization of labor. This efficiency will enrich all of us in the long run. We don’t run away from the “Outsourcing” term – we embrace It!

Technical Support Outsourcing

• Need to scale your technical support efforts?
• Having human resource issues?
• Tired of your current tech support agency?
• Ready to focus on your core business…instead of your tech support?

Then, Outsourcing to a Technical Support Service in the Mary Call Centers Network might be the perfect solution!

Millions of corporations provide technical support services in an effort to help customers with technology or software issues. Outsourcing of this function has been growing exponentially in recent years due to the availability of highly educated support agents at relatively low rates in locations such as The Philippines and United States. This process has allowed companies in North America, Europe & Asia to increase the quality of their technical support services while decreasing cost. Worldwide Call Centers is one of top technical support outsourcing companies, connect with us today!

Hiring an experienced call center agency in the Worldwide Network is an effective way to outsource your support calls today. We help analyze your needs, introduce you to 4-5 of the best call centers for your application, and then allow you to correspond with each agency to decide which one is the the best match for your company.

Hiring the Best Technical Support Call Center:

Please complete the form to the right to let an experienced Mary Call Outsourcing Consultant analyze your specific needs along with the advantages and disadvantages of each call center location. Your search will be targeted to introduce you to the call center with the best combination of location, experience, size, available capacity, and price for your application. If your company is ready to outsource technical support services, call us today!

Outsourcing | Appointment Setting Services

• Need high quality appointments for your sales team?
• Frustrated with your internal contact center?
• Tired of your current unprofessional agency?
• Ready to focus on your core business…instead of appointment setting?

If so, Outsourcing your Appointment Setting to a Mary Call Centers Call Center might be the perfect solution!

Cost effective appointment setting is critical to the survival of industries such as financial, merchant processing, & business services. Our clients actively generate sales appointments through outbound call centers in the US including  Philippines. The telephone is a very effective way to expose targeted customers to your product or service, collect additional information, and quickly provide the data to your sales team. Our appointment setters are experts in this field and they stand ready to deliver the results you need…often with just a few days to setup.

Outbound & Inbound Appointment Setting Services are crucial to many small and medium sized businesses. Outsourcing is a great way to conduct appointment setting that is effective and scalable. Therefore, our consultants are ready to analyze your unique situation and carefully match your business with the right call center agency in our global vendor network.

Hiring GREAT Appointment Setting Call Centers:

Outsourced appointment setting can be a great move for your business…or a painful mistake, if done incorrectly. Here are some guidelines that will help ensure that hiring an appointment setting service is successful for your business:

• • Don’t just hire the Low Bidder!! :-

    External call centers are the ultimate “non-commodity”. You are hiring a “partner” to manage thousands of individual conversations with your customers on a daily basis. Look for a cost competitive agency that also has the experience and infrastructure to deliver long term results! Outsourcing is no longer about cutting costs and saving money. It is about how to do things quicker, more efficiently, getting to the market faster than your competitors, maximizing workforce flexibility, and gaining access to highly qualified employees.

• • Find A Real Partner :-

    When outsourcing your appointment setting, you are essentially choosing a partner for your business. The agency should work in harmony with your employees and have the same type of work ethic and dedication to success

• • Get Out In Front :-

    Don’t wait until you need help. Good agencies can often setup very quickly…but give yourself a little breathing room. A few weeks to a month is a nice cushion to choose a call center and launch the appointment setting application.

• • Communication is Essential! :-

    Be clear about what you want outsourcing to accomplish. Communicate projects, expectations, costs, and timelines to your call center vendor.

• • Upgrade Your Technology :-

    Outsourced appointment setting is a great opportunity to instantly upgrade your technology with no capital expenditure. Therefore, we encourage our clients to hire an agency that already has advanced technology in place. Then, you can leverage this infrastructure to enhance your profitability from day one!

• • Make 1+1 = 3 :-

    Use a company that will expand your “talent base”. Hire a call center in a different location with agents that have a different skill set than your current employees.

Non-Profit Call Centers | Fundraising

• Need to scale your donations?
• Hampered by internal HR issues?
• Frustrated by your current call center agency?
• Ready to focus on your organization versus fundraising?

If your organization relies on donations to meet your financial goals, call centers can help your non-profit organization with all your fundraising needs and more! Whether you require inbound or outbound calling services, outsourced call centers can be a great way to provide additional revenue to your organization.

Then, hiring a GREAT fundraising call center in the Mary Call Centers Network might be the perfect solution!

f your organization relies on donations to meet your financial goals, call centers can help your non-profit organization with all your fundraising needs and more! Whether you require inbound or outbound calling services, outsourced call centers can be a great way to provide additional revenue to your organization.

Our Call center partners can provide both inbound and outbound services to your organization. These services include:

• • Outbound calls to your list of donors

• • Outbound solicitation calls according to your specific time selection

• • Donor acquisition

• • Donation cultivation

• • Donor retention

• • Lead generation

• • Inbound customer service

• • Seasonal inbound agents during busy times of the year

Cause-Related Marketing | Non-Profit | Cause Marketing

Cause Related Marketing emerged in the 1970’s as Call Center Agencies began to partner with Non-Profit Organizations to develop programs that were mutually beneficial (such as magazine sales and campaigns that leverage the extensive donor lists available to some Non-Profits). Today, there are countless different types of Cause Related Marketing campaigns and our company is well positioned to analyze your needs and connect you with the agencies that can help you generate income from your brand name and/or donor list.

Direct Response | DRTV Call Centers

• Planning to launch a DRTV or Radio Advertising campaign?
• Worried about handling the incoming calls?
• Need to reduce abandon rates or increase conversions?

Then, hiring a DRTV Call Center thru the WCC Network might be the perfect solution! :

Direct Response Marketing (Television & Radio) has been a pillar of the call center outsourcing industry since the 1970’s. DRTV or Radio Response are inherently very difficult to handle via an in-house call center. The volume fluctuations are often so severe that the only option is to outsource to a mid-size to a large call center with dozens of other clients which will help to “smooth” out the volume curve.

Mary Call Center has been involved in this industry for almost 20 years and we have connections with the best DRTV call centers (both Domestic & International) that can manage your customer support, sales, or order taking activity whether you get 10 calls, 50 calls, 500 calls, or 5000 calls per commercial.

Hiring the right direct response call center can make the difference between success and failure on your next DRTV campaign. Unfortunately, this is a niche segment of the call center industry and 90% of agencies are unequipped to handle severe volume fluctuations. At no cost to you, your WCC Consultant will help you find you the best performing direct response call centers that will increase sales and impact your bottom line.

Virtual Assistant Outsourcing

Virtual assistant outsourcing can be an excellent and cost effective way for businesses to scale their efficiency based on need. A commonly held belief is that virtual assistant services have a limited roll within a business, usually confined to handling mundane personal level tasks of executives and teams. While outsourced virtual assistants can and do still help with day to day personal tasks, they can also assist with more technical and sales aspects of a business.

Mary Call Centers maintains relationships with a network of virtual assistant service providers that can meet any businesses need and budget. Worldwide Call Centers’ clients can select from partners based in the United States, and Philippines.

• Mary Call Centers Virtual Assistant Partners Can Help with Tasks Like:

• • Travel Planning

• • Appointment Scheduling

• • IT and Systems Management

• • Phone Call Management

• • Interoffice Lead Distribution

Social Customer Support | Monitoring | Engagement | Customer Care

• Need to improve engagement with your customers on social media?
• Frustrated with your internal HR issues?
• Tired of your current unprofessional agency?
• Ready to focus on your core business?

Then, partnering with a professional call center might be the perfect solution!

Your customers are increasingly turning to social media (Twitter, Facebook, Instagram, Linkedin, & more) to engage with your business. Are you responding quickly and effectively? If not, then outsourcing through the partners in the Mary Call Centers network might be a great way to improve customer satisfaction and grow your revenue for the long term! Our consultants will help you hire an experienced and cost-effective contact call centers in locations around the world. Work with professionals that understand the social customer support process and have the resources to put top-quality, cost-effective agents online for you today!

Social customer support is a cutting edge way to create these happy customers by providing quick, effective resolution of their issues. Our contact center agencies are experts at delivering top-notch customer service in up to 25 different languages for industries such as:

• • SEO/Internet Marketing 

• • Pharmaceutical

• • Technology

• • Consumer Services

• • Business Services

• • Telecommunications

• • Media/Publishing

• • Banking/Mortgage

• • Non-Profit

Social Customer Support | Monitoring | Engagement | Customer Care

• Need to scale or improve your customer service?
• Having human resource issues?
• Need to reduce fixed costs?
• Time to upgrade your systems?
• Ready to focus on your core business…instead of your call center operations?

If so, Outsourcing to a professional customer service agency in the Mary Call Centers Network might be the perfect solution!

Our Senior Consultants can make this happen immediately by facilitating your call center selection process. Mary Call Centers will help you hire a cost effective customer service agency in locations around the world. Work with professionals that understand the customer service process and have the resources to put top quality, effective agents on the phone today!

Happy customers are the lifeblood of every business. Customer service is the process of creating these happy customers by providing quick, effective resolution of their issues and representing the company in a professional manner. Our call center agencies are experts at delivering top notch customer support in up to 25 different languages for industries such as:

• • SEO/Internet Marketing 

• • Pharmaceutical

• • Technology

• • Consumer Services

• • Business Services

• • Telecommunications

• • Media/Publishing

• • Banking/Mortgage

• • Non-Profit

Outsourcing | Retail Call Centers

• Need to scale or improve your Retail Customer Support?
• Having personnel issues?
• Ready to focus on your core business…instead of your call center?

If so, hiring Retail Call Centers in the Mary Call Centers Network might be the perfect solution!

Call center agents answering your retail support calls must truly reflect the brand image and culture of your company. These agents need to delight the customer while also looking to increase sales and up-sell whenever possible. This is what you expect from your in-house representatives and it’s exactly what you should expect when outsourcing to a retail call center.

Our Senior Consultants will help you hire the right Retail Customer Support partner:

Marry Call Centers Consultants have decades of experience working with traditional and online retail call centers that support sales, customer service, and multichannel support needs such as live chat or email support. You can rely on us to find you the best partner that offers some or all of these following services:

• Flexibility to meet unique volume fluctuations though innovative staffing strategies
• Superior agent product knowledge
• Web-based CRM platform with catalog/online retail-specific functionality
• Significantly reduce cost, grow average order value, and overall revenue
• Ability to access client CRM/OMS system or use the call centers web based CRM/OMS which allows for a unified, intuitive interface resulting in reduced training time and more efficient call handling
• 24×7 oversight of service level performance across call centers including real-time decisions to adjust skill sets or additional resources if needed
• Vast reporting capabilities specifically designed for catalog and online retail call centers
• Outstanding results from performance-based program management
• Grow top-line revenue through a rigorous focus on relationship selling, up-selling, and cross-selling
• Lower costs through call avoidance strategies (IVR, self-service, email support, live chat), as well as focus on lowering average handling time through extensive training and quality monitoring strategies

Outsourcing | Call Center Consulting

• Need to scale or improve your customer support or sales?
• Having human resource issues with your internal call center?
• Curious if outsourcing is the best option for your business?
• Want some free advice from professional call center consultants?
• Ready to ramp your revenue and control your costs?

If so, the Call Center Consulting Services offered by Mary Call Centers might be the perfect solution!

Mary Call Centers has one mission…providing business clients around the globe with free call center consulting & referrals regarding their outsourcing needs.  That’s it.  We don’t:

• • Try to sell expensive on-site consulting :-

• • Market databases :-

• • Sell your information :-

• • Have conflicts of interest:-

• • Charge you any fees:-

5 Keys to Successful Outsourcing:

• • Timing :-

    Don’t wait until you need help. Call center services can often setup very quickly…but give yourself a little breathing room. Two to four weeks is a nice cushion to choose a call center and launch the application.

• • Location is key :-

    The location of your call center partner matters for two key reasons…price and frequency. You want a call center partner that provides the appropriate level of value for your specific application. You also want a call center that is either close in proximity or in a preferred location that provides for frequent visits. If you live in Canada and love to visit Belize in the winter…then hire a call center in Belize. Don’t fight it

• • Add Skills :-

    Use a company that will expand your talent base. Hire a call center with agents that have a different skill set than your current employees. Outsourcing can be a powerful way to expand your company and your skill set very rapidly

• • Technology :-

    Outsourcing to a call center service agency is a great opportunity to upgrade your technology without spending a dime of capital. Hire an agency that already has advanced technology in place and can help leverage this infrastructure to enhance your profitability.

• • Never just hire the low bidder :-

    Call Center Services are the ultimate “non-Commodity”. You are hiring a company to manage thousands of individual conversations with your customers on a daily basis. Look for a cost competitive agency that also has the experience and infrastructure to deliver on the promise of outsourcing!

Outsourcing | Customer Support Services

• Need to scale your customer support operations?
• Having personnel issues?
• Need to reduce fixed costs?
• Need to instantly upgrade your technology?
• Ready to focus on your core business – instead of your call center?

If so, hiring Customer Support Agencies thru the Mary Call Centers Network might be the perfect solution!

Mary Call Centers can make this happen immediately by facilitating your customer support outsourcing process. Our senior consultants will help you hire experienced customer support services either in the US or offshore. We are true call center experts that understand customer support outsourcing. Moreover, our consultants have the resources to put top quality, cost effective agents on the phone today!

Happy customers are the lifeblood of every business. Customer Support is the process of creating happy customers by providing quick, effective resolution of their issues. However, your call center agents must also represent the company in the professional manner, increase revenue, and contain costs. Hiring a professional agency to manage your support might be the best way to accomplish all of these goals.Our call center agencies are experts at delivering top notch support in up to 25 different languages for industries such as:

• • SEO/Internet Marketing 

• • Pharmaceutical

• • Technology

• • Consumer Services

• • Business Services

• • Telecommunications

• • Media/Publishing

• • Banking/Mortgage

• • Non-Profit