Our Services

Reliable Services

Our Work

Our philosophy is simple. Build world-class contact centers, invest in the best people and engage customers on their terms: where they want, when they want. Our innovative consulting and technology help drive agent behaviors that deliver better outcomes.

  • Contact Center Services
  • Inbound Services
  • Outbound Services
  • Business Process Outsourcing
  • Telemarketing
  • Lead Generation
  • Order Taking
  • Technical Support
  • Appointment Setting
  • Outbound Surveys
  • Collections
  • Market Research
  • Fundraising
  • Cause Marketing
  • Direct Response
  • Virtual Assistant
  • Social Customer Support
  • Customer Service
  • Retail Call Centers
  • Call Center Consulting
  • Customer Support
  • Healthcare Call Centers
  • Wireless Call Centers
  • Email Customer Support
  • Text Customer Support
  • Emergency & Disaster Call

Contact Center Services (CCS)

One call at a time, we want to make lives better for our clients and their customers. Every call – be it inbound or outbound; voice, email or chat, sales, customer service or technical support – is a direct reflection on any organization and has an effect on company's customer retention rates and corporate values. That being said, the most important way a customer deals with your brand is through your customer service representative. It may be a phone call inquiring about their latest bill, an inquiry checking on the status of a shipment, or a question about product information. At Tensei Philippines, we make sure that our every interaction with your customer is professional and treating them with genuine respect; ensuring that the information we provide is accurate and their experience will always leave a positive impression on your brand.

Telemarketing is a way of selling, promoting a product or process to the prospective customers over the phone. Our agents are trained in conversational skills to help your business enhance sales, promote new products and update your customers with current available services.

    • Lead Generation :-

      Our Lead Generation service works by contacting the customer with a planned strategy on what information to relay instead of waiting for them to contact your business. This service is great when you are targeting specific customers or if your product caters to almost every type of customer. This service improves the efficiency of the sales process, connect your business with the right leads, streamline the sales process, and get sales results faster.

    • Surveys :-

      This service has great significance in knowing the percentage of customer satisfaction about the process or products. This benefits the companies to improve their business through customer’s feedback, researching for the demands and enhancing offerings to satisfy the customer’s needs.

    • Debt Collection :-

      This service ensures the payments on debts owed by customers which is good for businesses like mortgage, insurance and financial markets. This saves money and time of the companies in debt collection when it is outsourced in a right manner.

    • Telesales :-

      What our Telesales service does is that we persuade customers in buying a product or service and be able to convert them to sales. The goal is to generate as much revenue as possible by turning leads into buying customers through sales pitch over the phone. This service aims to reduce operational expenses, improve sales conversion rates, and gain competitive edge.

Inbound Call Centers

  • Time to scale your sales or Inbound customer support?
  • Frustrated by poor performance of your internal staff?
  • Need to offer 24/7 call center support?
  • Tired of your current unproductive agency?
  • Ready to focus on your core business – instead of your internal support operations?

If so, hiring an Inbound Call Center Agency in the Mary Call Centers Network might be the perfect solution!

Selecting the best inbound call center for your business can be difficult and confusing. That is precisely why Mary Call Centers exists! Our inbound call centers will work directly with you and become an extension of your business. Call centers in the Worldwide Network have been chosen carefully over the past 18 years and are matched precisely to all your business requirements.

Inbound Call Center Services offered by our partners include:

    • Customer Service :-

      Customer Service builds good customer relationship through interaction and taking immediate actions to address their complaints

    • Help Desk Service :-

      includes assisting, guiding, troubleshooting and offering solutions to computer problems and IT related products. This does not only provide technical answers but also evaluating the problem of the customers.

    • Technical Troubleshooting Service :-

      provides product information and technical assistance over the phone that are accessible 24 hours a day.

    • Order Taking Service :-

      helps the customers place their orders directly via phone. The agents will process the order and answer the customers to their inquiries about the products.

    • Marketing Support :-

      Conduct market research, clean up, and qualify marketing lists, generate leads, retain customers, and much more.

    • New Customer Acquisition :-

      Hire the right company for Inbound sales, up-selling, appointment setting and lead qualification to instantly transfer hot leads to sales.

    • Bilingual Agents :-

      Serve your customers in Spanish and English from our inbound call centers in Latin America.

    • Home-Based Agents :-

      Reduce costs with high-quality, highly motivated home-based agents.

    • USA Domestic :-

      High quality accent neutral English speaking agents.

    • Nearshore :-

      Bilingual Spanish and English speaking agents at cost efficient rates.

    • Multilingual :-

      Global language support from locations in Europe, Asia & South Africa or from Cloud Based Agencies.

    • Disaster Recovery :-

      Prevent loss of customers or interruption in service in times of disasters.

       

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Outbound Call Centers | Telemarketing Companies

  • Need high quality outbound sales or lead generation for your company?
  • Frustrated with your internal call center?
  • Tired of hiring unprofessional telemarketing companies?
  • Ready to focus on your core business…instead of your call center?

Then, hiring with a GREAT Outbound Call Center Agency might be the perfect solution!

Outbound call center agencies in the Mary Calls Network specialize in providing Telemarketing Services to clients in industries such as Financial, Residential Services, Technology, Consumer Products, Business Services, and many more. This includes telemarketing, lead generation, outbound sales, appointment setting, database management & market research. Outbound call centers around the world vary greatly in size, experience, technology, & skill level…but we can help you hire proven, professional partners!

Our network of outbound telemarketing companies offer a wide array of services including:

    • Lead Generation
    • Appointment Setting
    • Market Research
    • Fundraising
    • Sales :-

       

    • Collections :-

       

    • Surveys :-

       

Back Office Processing | BPO Services

We adapt our outsourcing services to cater the specific needs of your business and assist in you in achieving your business goals. Tensei Philippines’ business methodologies enables you to focus on your core competencies, while reducing your risk through secure and reliable processes, thus enabling new levels of a successful business. Our end-to-end Business Process Outsourcing (BPO) solutions are designed to allow our clients have the option of using any combination of our services, or the complete package to cater their individual needs.
  • Need to conduct some Online Research?
  • Overwhelmed by Medical Transcription or Data Entry?
  • Need Data Cleaning or Formatting work completed asap?
  • Ready to focus on your core business…instead of your back office processing?

Our network of offshore agencies can offer a wide array of back office services:

    • Data Entry :-

      Data Entry service, in simplest form is about copy-pasting data from the source to the destination system through a data entry interface.

    • Data Capture and Conversion :-

      Data Capture and Conversion service facilitates the conversion of paper or any printed documents to an electronic medium for storage or manipulation of data. The output from conversion services can be in various formats like images or pdf.

    • Document Management Solution :-

      Our Document Management Solution is designed to help you stop wasting resources and to organize your documents better. We can convert all your paper documents into digital assets that can be accessed easily, securely, and efficiently. Thus, turning it into easily searchable digital information.

    • Transcription :-

      Transcription services are a vital part of any legal or medical organization. Transcribing audio and voice recordings can take hours of employee time, becoming an expensive necessity of practices. Transcription Outsourcing can be a cost effective alternative to performing the service in-house.

    • Data Cleansing :-

      Every database usually needs periodic maintenance regarding data quality. Tasks related to data cleansing and validation services that can be outsourced include: removing duplicate and invalid records, addition of missing details and variables, interlinking multiple data sources, correcting values, and so on.

    • Online Research :-

      Do you need agents to conduct outsourced online research to develop competitive information or search the internet to build databases? Hiring an international agency is the best way to complete this task quickly and efficiently.

    • Image Data Entry :-

      For businesses that deal with images or have image banks, tasks such as image sorting, data capture from images, image indexing, image merging and editing, image conversion, and image data entry can be outsourced to a specialist back office services company.

    • Product Data Entry :-

      In an age when eCommerce is thriving, several tasks such as adding product descriptions, features and specifications, adding images for products, organizing products according to categories and subcategories, adding prices for products and data entry for online catalogs can be outsourced.

    • Manual Data Entry :-

      Even in the age of automation, a requirement sometimes crops up for manual data entry, particularly for printed, unstructured or handwritten documents. Manual data entry also becomes important when data has to be entered in software, such as the CMS or CRM applications. Outsourcing this task will have a positive impact on the business.

    • Invoice/Purchase Order Data Entry :-

      Significant pressure will be taken off the accounting team when data entry from invoices and purchase orders (in any digital format), credit and debit memos, and updating of the CMS, business application software and document management systems are outsourced.

    • Form Processing :-

      Transferring collected form data into an electronic system is of immense importance if your company intends to leverage information for business use. Data processing of market research, insurance, medical, legal, registration, shipping, enrollment, and loyalty forms can all be outsourced.

    • Document Formatting :-

      The requirement for document formatting is not restricted just to the publishing sector. Therefore, many companies that deal with documentation find that they need some assistance when it comes to word-processing related activities. Outsourcing tasks such as placing bookmarks and hyperlinks, inserting header and footer, caption numbering and labeling, and creating a table of contents, can deliver the right results.

    • Data Conversion :-

      Converting one file format into another is a task that can be easily outsourced. The scope for outsourcing includes: HTML and XML conversion, eBook conversion, document conversion, PDF conversion and more.

Outsourcing | Telemarketing Services

  • Need to scale your telemarketing operations?
  • Having internal human resource issues?
  • Need to upgrade your technology?
  • Need more operational flexibility?
  • Ready to focus on your core business…instead of your telemarketers?

 If so, hiring Telemarketing Agencies in the Mary Call Centers Network might be the perfect solution:

Telemarketing doesn’t have to be a “dirty word”. Making live calls to leads or existing customers is an essential task for many businesses. If done correctly, your customers shouldn’t be offended. In fact, they should be glad that you called to fulfill their needs. However, this doesn’t happen without professional management, updated systems, and great agents. If you need help harnessing the “power of telemarketing”, our consultants are ready to help you hire a great call center partner today!

 

Mary Call Centers Consultants have served the outsourced telemarketing operations of clients in industries such as

    • SEO/Internet Marketing 
    • Pharmaceutical
    • Technology
    • Consumer Services
    • Business Services
    • Telecommunications
    • Media/Publishing
    • Banking/Mortgage
    • Non-Profit

       

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Outsourcing | Lead Generation Services

  • Need to scale your lead generation efforts?
  • Frustrated with your internal operations?
  • Tired of your current underperforming agency?
  • Ready to focus on your core business instead of generating leads for your sales team?

If so, Lead Generation Outsourcing through Mary Call Centers might be the perfect solution!

Lead generation is critical to the survival of industries such as financial, home improvement, merchant processing, & business services. If you can identity your precise target market and need to be aggressive, telephone marketing could be the best strategy. Outbound lead generation is still a very efficient and effective way to expose targeted customers to your product or service, collect additional information, and quickly provide the data to your sales team.

However, generating leads through your internal call center can be very difficult. Technology, human resource, data, & compliance issues can seriously hamper efforts to reach new customers on a daily basis. Luckily, there is a good solution – OUTSOURCING! Generating leads by hiring external lead generation services is a great way to scale your efforts and cut costs at the same time. Our call center agencies are experts in this field and they stand ready to deliver the results you need…often with just a few days notice.

Top 5 Concerns about Lead Generation Outsourcing :

    • Too Expensive :-

      Lead generation outsourcing isn’t “cheap”. However cost reduction is often the driving force behind the decision to hire lead generation agencies. We analyze your needs and then help to find a balance between quality and the desire for low costs. Worldwide Call Centers is ideally suited to recommend the most cost effective domestic or offshore call centers for your needs!

    • Loss of Control :-

      “Control” of the lead generation operation is always a concern when outsourcing is considered. However, our professional agencies offer a wide array of features to provide the necessary control. These features include remote monitoring, remote training, onsite training, digital recording, & comprehensive reporting services. Thus, whether the call center is half-way across the state or half-way around the world, you will never lose control of the lead generation activity.

    • Rogue Agencies :-

      If every call center in the world was a stable, professional agency, we would be out of business. Worldwide Call Centers is in business precisely because there are numerous “rogue” or poor quality agencies in existence today. Our clients utilize our knowledge of the industry and our direct experience with call centers in the Worldwide Network to minimize their risk and maximize their odds of success. There are many great call centers out there – Let us show you the way!

    • Language Barrier :-

      Many clients are concerned about the presence of strong accents when considering a lead generation call center located outside of their immediate geographical area (whether that is in “Memphis” or “Manila”). Professional agencies typically employ “Accent Neutralization” techniques that train their agents to speak with the desired accent – whether that is: American (South), American (General), British, Australian, etc. In most cases, this allows your outsourcing activity to go virtually unnoticed by your customers. That is the real goal of outsourcing!

    • Outsourcing Stigma :-

      Over the past few years, the media has attempted to make “Outsourcing” into a four letter word. However, we believe that outsourcing is not only good for our clients – but it is good for the global economy. International and domestic outsourcing is basically work that is being performed by the most effective labor source available . Recent technological innovations have allowed for a much more efficient utilization of labor. This efficiency will enrich all of us in the long run. We don’t run away from the “Outsourcing” term – we embrace It!

Order Taking Services | E-Commerce Call Centers

  • Need to scale your e-commerce operations?
  • Having personnel issues?
  • Need to reduce catalog order taking costs?
  • Need to instantly upgrade your technology?
  • Ready to focus on your core business – instead of your order taking process?

If so, hiring E-Commerce Call Centers thru the Mary Call Centers Network might be the perfect solution!

E-Commerce & Catalog Order Taking Services are a core offering of our inbound call center agencies. Customers find you online and locate the products they want to order. However, they might have questions or just feel more comfortable speaking with a live agent. Providing a toll free number for order taking and support is vital to the success of your online initiatives…especially when it comes to customer satisfaction and reorders.

Our partners will setup the interface with your system and train the call center agents in a professional manner. Therefore, these agents feel like they work for your company and will take pride in projecting the brand image of your company. Moreover, these agents work to delight your customers while also looking to increase sales by cross-selling & up-selling. This is what you expect from your in-house representatives and it’s exactly what you should expect when using outsourced call center services.

We are happy to help you hire great call centers that offers the following services:

    • Flexibility to meet unique volume fluctuations though innovative staffing strategies
    • Superior agent product knowledge
    • Web-based CRM platform with catalog/online retail-specific functionality
    • Significantly reduce cost, grow average order value, and overall revenue
    • Ability to access client CRM/OMS system or use the call centers web based CRM/OMS which allows for a unified, intuitive interface resulting in reduced training time and more efficient call handling.
    • 24×7 oversight of service level performance across call centers including real-time decisions to adjust skill sets or additional resources if needed
    • Vast reporting capabilities specifically designed for catalog and online retail call centers
    • Outstanding results from performance-based program management
    • Grow top-line revenue through a rigorous focus on relationship selling, up-selling, and cross-selling
    • Lower costs through call avoidance strategies (IVR, self-service, email support, live chat), as well as focus on lowering average handling time through extensive training and quality monitoring strategies

       

Technical Support Outsourcing

  • Need to scale your technical support efforts?
  • Having human resource issues?
  • Tired of your current tech support agency?
  • Ready to focus on your core business…instead of your tech support?

Then, Outsourcing to a Technical Support Service in the Mary Call Centers Network might be the perfect solution!

Millions of corporations provide technical support services in an effort to help customers with technology or software issues. Outsourcing of this function has been growing exponentially in recent years due to the availability of highly educated support agents at relatively low rates in locations such as The Philippines and United States. This process has allowed companies in North America, Europe & Asia to increase the quality of their technical support services while decreasing cost. Worldwide Call Centers is one of top technical support outsourcing companies, connect with us today!

Hiring an experienced call center agency in the Worldwide Network is an effective way to outsource your support calls today. We help analyze your needs, introduce you to 4-5 of the best call centers for your application, and then allow you to correspond with each agency to decide which one is the the best match for your company.

Hiring the Best Technical Support Call Center:

Please complete the form to the right to let an experienced Mary Call Outsourcing Consultant analyze your specific needs along with the advantages and disadvantages of each call center location. Your search will be targeted to introduce you to the call center with the best combination of location, experience, size, available capacity, and price for your application. If your company is ready to outsource technical support services, call us today!

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Outsourcing | Appointment Setting Services

  • Need high quality appointments for your sales team?
  • Frustrated with your internal contact center?
  • Tired of your current unprofessional agency?
  • Ready to focus on your core business…instead of appointment setting?

If so, Outsourcing your Appointment Setting to a Mary Call Centers Call Center might be the perfect solution!

Cost effective appointment setting is critical to the survival of industries such as financial, merchant processing, & business services. Our clients actively generate sales appointments through outbound call centers in the US including  Philippines. The telephone is a very effective way to expose targeted customers to your product or service, collect additional information, and quickly provide the data to your sales team. Our appointment setters are experts in this field and they stand ready to deliver the results you need…often with just a few days to setup.

Outbound & Inbound Appointment Setting Services are crucial to many small and medium sized businesses. Outsourcing is a great way to conduct appointment setting that is effective and scalable. Therefore, our consultants are ready to analyze your unique situation and carefully match your business with the right call center agency in our global vendor network.

Hiring GREAT Appointment Setting Call Centers:

Outsourced appointment setting can be a great move for your business…or a painful mistake, if done incorrectly. Here are some guidelines that will help ensure that hiring an appointment setting service is successful for your business:

    • Don’t just hire the Low Bidder!! :-

      External call centers are the ultimate “non-commodity”. You are hiring a “partner” to manage thousands of individual conversations with your customers on a daily basis. Look for a cost competitive agency that also has the experience and infrastructure to deliver long term results! Outsourcing is no longer about cutting costs and saving money. It is about how to do things quicker, more efficiently, getting to the market faster than your competitors, maximizing workforce flexibility, and gaining access to highly qualified employees.

    • Find A Real Partner :-

      When outsourcing your appointment setting, you are essentially choosing a partner for your business. The agency should work in harmony with your employees and have the same type of work ethic and dedication to success

    • Get Out In Front :-

      Don’t wait until you need help. Good agencies can often setup very quickly…but give yourself a little breathing room. A few weeks to a month is a nice cushion to choose a call center and launch the appointment setting application.

    • Communication is Essential! :-

      Be clear about what you want outsourcing to accomplish. Communicate projects, expectations, costs, and timelines to your call center vendor.

    • Upgrade Your Technology :-

      Outsourced appointment setting is a great opportunity to instantly upgrade your technology with no capital expenditure. Therefore, we encourage our clients to hire an agency that already has advanced technology in place. Then, you can leverage this infrastructure to enhance your profitability from day one!

    • Make 1+1 = 3 :-

      Use a company that will expand your “talent base”. Hire a call center in a different location with agents that have a different skill set than your current employees.

       

       

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Outsourcing | Outbound Surveys

Outbound Surveys are crucial to learn about your customers and gather data for product or service development. Innovative companies can also discover how customers react to their marketing efforts or how voters feel about issues and candidates. Since most proper survey strategies requires very specific data in a tight time frame, many of our clients are choosing to outsource.

In today’s hyper-competitive environment, most executives feel more pressure than ever to understand their potential market, customers, and competitors. As a result, outbound call centers are being considered by many companies to enhance responsiveness and lower costs. Here are some other reasons to outsource:

Advantages of Survey Outsourcing :

    • Objectivity :-

      Outsourcing introduces an objective third party viewpoint and insures the integrity of the investigative process.

    • Speed :-

      Partnering with an outbound call center will assure a quick turnaround of reports. With your company’s MR efforts safely outsourced, you will have more time to focus on running your business.

    • Advanced Technology :-

      Market Research Services have up-to-date knowledge of research and analysis tools. Effective surveys techniques requires advanced technology for effective and efficient data acquisition. Therefore, outsourcing can be a positive way to meet your standards.

    • Enhanced Resource Utilization :-

      You will be able to maximize performance and minimize costs by outsourcing to an outbound call center. Most of our clients realize significant new opportunities from reduced fixed costs and increase responsiveness of the call center partner.

    • Increased Accuracy :-

      Hiring a market research agency will allow you to ramp up the volume of surveys for more accurate data.  Having the power of a full scale call center provider on your side will allow you to do more research at a lower cost.  This leads to better data and better decisions…which leads to better business!

Collections Call Centers | Outsourcing

  • Need to scale your outbound collection calls?
  • Sick of internal HR issues?
  • Frustrated by your current call center agency?
  • Ready to focus on your business…instead of your call center?

If so, hiring a GREAT collections call center in the Mary Call Centers Network might be the perfect solution!

Collections Outsourcing (both Inbound & Outbound) has grown exponentially during the past decade. Moreover, collections is a very difficult task and many of our customers find that the most effective solution is to outsource to our domestic or international agencies. Below are some of the way outsourcing collections can help improve your bottom line:

    • Lower Costs :-

      Running an internal collections call center is a very costly operation.  Payroll, printing/mailing costs, skip tracing databases, analytics software, certifications, and compliance costs can quickly add up. Therefore, outsourcing allows you to transfer these costs to call center agency and connect them directly to the revenue collected.

    • Higher Revenue :-

      Maximum revenue is always the #1 goal in any receivables operation. What better way to accomplish this goal than to outsource to a professional agency? Utilizing the resources of an outside call center can increase your company’s revenue significantly by collecting on more accounts in a shorter cycle.

    • Improved Productivity :-

      Outsourcing your collections provides a dedicated team using 100% of their time and efforts towards collecting on past-due accounts. With full attention being given to this process, your company can maintain a shorter collections cycle. Thus, reducing the amount of time spent collecting on delinquent accounts. Outsourcing also frees up your own employees to focus on your core business.

    • Increased Collection Rates :-

      Are you utilizing internal agents that are poorly trained or inexperienced in proper call center or collections techniques? If so, you may be losing money every working hour. Many of our call center agencies are solely focused on collections 24 hours/day. This minimizes distractions and provides you with agents and management can focus on maximizing revenue collection for your business.

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Outsourcing | Market Research Services

Market Research Services are critical to learn about your customers and gather data for product or service development.  Businesses can also discover how customers react to their marketing efforts and politicians find out how voters feel about issues and candidates.  Since Market Research requires very specific data in a tight time frame, many companies are choosing to outsource.

In today’s hyper competitive environment, marketing executives feel more pressure than ever to understand their potential market, customers, and competitors. As a result, Market Research Call Centers are being considered by many companies to enhance responsiveness and lower costs.  Here are some other reasons to outsource:

Advantages of Market Research Outsourcing :

    • Objectivity :-

      Outsourcing introduces an objective third party viewpoint and insures the integrity of the investigative process.

    • Speed :-

      Partnering with an outbound call center will assure a quick turnaround of reports. With your company’s MR efforts safely outsourced, you will have more time to focus on running your business.

    • Advanced Technology :-

      Market Research Services have up-to-date knowledge of research and analysis tools. Effective surveys techniques requires advanced technology for effective and efficient data acquisition. Therefore, outsourcing can be a positive way to meet your standards.

    • Enhanced Resource Utilization :-

      You will be able to maximize performance and minimize costs by outsourcing to an outbound call center. Most of our clients realize significant new opportunities from reduced fixed costs and increase responsiveness of the call center partner.

    • Increased Accuracy :-

      Hiring a market research agency will allow you to ramp up the volume of surveys for more accurate data.  Having the power of a full scale call center provider on your side will allow you to do more research at a lower cost.  This leads to better data and better decisions…which leads to better business!

Non-Profit Call Centers | Fundraising

  • Need to scale your donations?
  • Hampered by internal HR issues?
  • Frustrated by your current call center agency?
  • Ready to focus on your organization versus fundraising?

If your organization relies on donations to meet your financial goals, call centers can help your non-profit organization with all your fundraising needs and more! Whether you require inbound or outbound calling services, outsourced call centers can be a great way to provide additional revenue to your organization.

Then, hiring a GREAT fundraising call center in the Mary Call Centers Network might be the perfect solution!

f your organization relies on donations to meet your financial goals, call centers can help your non-profit organization with all your fundraising needs and more! Whether you require inbound or outbound calling services, outsourced call centers can be a great way to provide additional revenue to your organization.

Our Call center partners can provide both inbound and outbound services to your organization. These services include:

    • Outbound calls to your list of donors

       

    • Outbound solicitation calls according to your specific time selection

       

    • Donor acquisition

       

    • Donation cultivation

       

    • Donor retention

       

    • Lead generation

       

    • Inbound customer service

       

    • Seasonal inbound agents during busy times of the year

       

       

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Cause-Related Marketing | Non-Profit | Cause Marketing

Cause Related Marketing emerged in the 1970’s as Call Center Agencies began to partner with Non-Profit Organizations to develop programs that were mutually beneficial (such as magazine sales and campaigns that leverage the extensive donor lists available to some Non-Profits). Today, there are countless different types of Cause Related Marketing campaigns and our company is well positioned to analyze your needs and connect you with the agencies that can help you generate income from your brand name and/or donor list.

 

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Direct Response | DRTV Call Centers

  • Planning to launch a DRTV or Radio Advertising campaign?
  • Worried about handling the incoming calls?
  • Need to reduce abandon rates or increase conversions?

Then, hiring a DRTV Call Center thru the WCC Network might be the perfect solution! :

Direct Response Marketing (Television & Radio) has been a pillar of the call center outsourcing industry since the 1970’s. DRTV or Radio Response are inherently very difficult to handle via an in-house call center. The volume fluctuations are often so severe that the only option is to outsource to a mid-size to a large call center with dozens of other clients which will help to “smooth” out the volume curve.

Mary Call Center has been involved in this industry for almost 20 years and we have connections with the best DRTV call centers (both Domestic & International) that can manage your customer support, sales, or order taking activity whether you get 10 calls, 50 calls, 500 calls, or 5000 calls per commercial.

Hiring the right direct response call center can make the difference between success and failure on your next DRTV campaign. Unfortunately, this is a niche segment of the call center industry and 90% of agencies are unequipped to handle severe volume fluctuations. At no cost to you, your WCC Consultant will help you find you the best performing direct response call centers that will increase sales and impact your bottom line.

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Virtual Assistant Outsourcing

Virtual assistant outsourcing can be an excellent and cost effective way for businesses to scale their efficiency based on need. A commonly held belief is that virtual assistant services have a limited roll within a business, usually confined to handling mundane personal level tasks of executives and teams. While outsourced virtual assistants can and do still help with day to day personal tasks, they can also assist with more technical and sales aspects of a business.

Mary Call Centers maintains relationships with a network of virtual assistant service providers that can meet any businesses need and budget. Worldwide Call Centers’ clients can select from partners based in the United States, and Philippines.

  • Mary Call Centers Virtual Assistant Partners Can Help with Tasks Like:

    • Travel Planning
    • Appointment Scheduling
    • IT and Systems Management
    • Phone Call Management
    • Interoffice Lead Distribution

Social Customer Support | Monitoring | Engagement | Customer Care

  • Need to improve engagement with your customers on social media?
  • Frustrated with your internal HR issues?
  • Tired of your current unprofessional agency?
  • Ready to focus on your core business?
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Then, partnering with a professional call center might be the perfect solution!

Your customers are increasingly turning to social media (Twitter, Facebook, Instagram, Linkedin, & more) to engage with your business. Are you responding quickly and effectively? If not, then outsourcing through the partners in the Mary Call Centers network might be a great way to improve customer satisfaction and grow your revenue for the long term! Our consultants will help you hire an experienced and cost-effective contact call centers in locations around the world. Work with professionals that understand the social customer support process and have the resources to put top-quality, cost-effective agents online for you today!

Social customer support is a cutting edge way to create these happy customers by providing quick, effective resolution of their issues. Our contact center agencies are experts at delivering top-notch customer service in up to 25 different languages for industries such as:

 

    • SEO/Internet Marketing 
    • Pharmaceutical
    • Technology
    • Consumer Services
    • Business Services
    • Telecommunications
    • Media/Publishing
    • Banking/Mortgage
    • Non-Profit

       

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Social Customer Support | Monitoring | Engagement | Customer Care

  • Need to scale or improve your customer service?
  • Having human resource issues?
  • Need to reduce fixed costs?
  • Time to upgrade your systems?
  • Ready to focus on your core business…instead of your call center operations?

If so, Outsourcing to a professional customer service agency in the Mary Call Centers Network might be the perfect solution!

Our Senior Consultants can make this happen immediately by facilitating your call center selection process. Mary Call Centers will help you hire a cost effective customer service agency in locations around the world. Work with professionals that understand the customer service process and have the resources to put top quality, effective agents on the phone today!

Happy customers are the lifeblood of every business. Customer service is the process of creating these happy customers by providing quick, effective resolution of their issues and representing the company in a professional manner. Our call center agencies are experts at delivering top notch customer support in up to 25 different languages for industries such as:

    • SEO/Internet Marketing 
    • Pharmaceutical
    • Technology
    • Consumer Services
    • Business Services
    • Telecommunications
    • Media/Publishing
    • Banking/Mortgage
    • Non-Profit

       

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Outsourcing | Retail Call Centers

  • Need to scale or improve your Retail Customer Support?
  • Having personnel issues?
  • Ready to focus on your core business…instead of your call center?

If so, hiring Retail Call Centers in the Mary Call Centers Network might be the perfect solution!

Call center agents answering your retail support calls must truly reflect the brand image and culture of your company. These agents need to delight the customer while also looking to increase sales and up-sell whenever possible. This is what you expect from your in-house representatives and it’s exactly what you should expect when outsourcing to a retail call center.

Our Senior Consultants will help you hire the right Retail Customer Support partner:

Marry Call Centers Consultants have decades of experience working with traditional and online retail call centers that support sales, customer service, and multichannel support needs such as live chat or email support. You can rely on us to find you the best partner that offers some or all of these following services:

  • Flexibility to meet unique volume fluctuations though innovative staffing strategies
  • Superior agent product knowledge
  • Web-based CRM platform with catalog/online retail-specific functionality
  • Significantly reduce cost, grow average order value, and overall revenue
  • Ability to access client CRM/OMS system or use the call centers web based CRM/OMS which allows for a unified, intuitive interface resulting in reduced training time and more efficient call handling
  • 24×7 oversight of service level performance across call centers including real-time decisions to adjust skill sets or additional resources if needed
  • Vast reporting capabilities specifically designed for catalog and online retail call centers
  • Outstanding results from performance-based program management
  • Grow top-line revenue through a rigorous focus on relationship selling, up-selling, and cross-selling
  • Lower costs through call avoidance strategies (IVR, self-service, email support, live chat), as well as focus on lowering average handling time through extensive training and quality monitoring strategies
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Outsourcing | Call Center Consulting

  • Need to scale or improve your customer support or sales?
  • Having human resource issues with your internal call center?
  • Curious if outsourcing is the best option for your business?
  • Want some free advice from professional call center consultants?
  • Ready to ramp your revenue and control your costs?

If so, the Call Center Consulting Services offered by Mary Call Centers might be the perfect solution!

Mary Call Centers has one mission…providing business clients around the globe with free call center consulting & referrals regarding their outsourcing needs.  That’s it.  We don’t:

    • Try to sell expensive on-site consulting :-
    • Market databases :-
    • Sell your information :-
    • Have conflicts of interest:-
    • Charge you any fees:-

       

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5 Keys to Successful Outsourcing:

    • Timing :-

      Don’t wait until you need help. Call center services can often setup very quickly…but give yourself a little breathing room. Two to four weeks is a nice cushion to choose a call center and launch the application.

    • Location is key :-

      The location of your call center partner matters for two key reasons…price and frequency. You want a call center partner that provides the appropriate level of value for your specific application. You also want a call center that is either close in proximity or in a preferred location that provides for frequent visits. If you live in Canada and love to visit Belize in the winter…then hire a call center in Belize. Don’t fight it

    • Add Skills :-

      Use a company that will expand your talent base. Hire a call center with agents that have a different skill set than your current employees. Outsourcing can be a powerful way to expand your company and your skill set very rapidly

    • Technology :-

      Outsourcing to a call center service agency is a great opportunity to upgrade your technology without spending a dime of capital. Hire an agency that already has advanced technology in place and can help leverage this infrastructure to enhance your profitability.

    • Never just hire the low bidder :-

      Call Center Services are the ultimate “non-Commodity”. You are hiring a company to manage thousands of individual conversations with your customers on a daily basis. Look for a cost competitive agency that also has the experience and infrastructure to deliver on the promise of outsourcing!

Outsourcing | Customer Support Services

  • Need to scale your customer support operations?
  • Having personnel issues?
  • Need to reduce fixed costs?
  • Need to instantly upgrade your technology?
  • Ready to focus on your core business – instead of your call center?

If so, hiring Customer Support Agencies thru the Mary Call Centers Network might be the perfect solution!

Mary Call Centers can make this happen immediately by facilitating your customer support outsourcing process. Our senior consultants will help you hire experienced customer support services either in the US or offshore. We are true call center experts that understand customer support outsourcing. Moreover, our consultants have the resources to put top quality, cost effective agents on the phone today!

Happy customers are the lifeblood of every business. Customer Support is the process of creating happy customers by providing quick, effective resolution of their issues. However, your call center agents must also represent the company in the professional manner, increase revenue, and contain costs. Hiring a professional agency to manage your support might be the best way to accomplish all of these goals.Our call center agencies are experts at delivering top notch support in up to 25 different languages for industries such as:

    • SEO/Internet Marketing 
    • Pharmaceutical
    • Technology
    • Consumer Services
    • Business Services
    • Telecommunications
    • Media/Publishing
    • Banking/Mortgage
    • Non-Profit

       

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Outsourcing | Healthcare Call Centers

  • Need to scale or improve your Healthcare Customer Support?
  • Looking to scale customer outreach?
  • Having personnel issues?
  • Ready to focus on your core business…instead of your call center?

If so, hiring a Healthcare Call Center in the Mary Call Centers Network might be the perfect solution!

As the health care industry is changing rapidly, many competing trends and regulations are significantly impacting health care organizations today. Mary Call Centers helps simplify the process of finding a medical call center to optimize patient, provider, and payer support. As specialists in finding call center solutions for health care companies, we can help you enhance the patient experience, improve the accuracy of communications, maximize the value of every interaction, and achieve greater utilization of healthcare call center services. Whether your company is a payer, provider, pharmacy, manufacturer, government organization, or a major employer, we can help reduce your costs today.

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Our Medical Call Centers can provide:

    • HIPAA and CMS Compliant Facilities
    • Licensed and Non-Licensed Life & Health Insurance Agents in all 50 States
    • Large capacity to meet your year-round and seasonal peak support for Medicare Advantage Open Enrollment
    • Medical Call Centers based in the US and International Locations

       

Our Healthcare Call Centers specialize in a full range of services including:

  • Member Services
  • Activation Services
  • Reminders
  • Surveys
  • Product or Service Introductions
  • Patient Satisfaction Surveys
  • Physician Referral Services
  • Inbound Acquisition
  • Literature and Information Requests
  • Sales
  • Inbound Customer Care
  • Open Enrollment
  • Claims Status
  • Outbound Welcome Callsrepresentative6
  • New Member Acquisition
  • Lead Generation / Enrollment
  • Appointment Setting for Field Agents
  • Rate Change Support
  • Premium / Billing Support
  • Plan/Benefit Changes
  • Enrollment and Application Processing
  • Win Backs / Retention
  • Seminar Registrations and Reservations
  • Post-Discharge Patient Surveys
  • Meeting, Seminar and Event Registration and Notification
  • Staff Recruitment Screening

Outsourcing | Wireless Call Centers

  • Need to scale or improve your Wireless or Broadband Support?
  • Need to reduce costs while improving customer satisfaction?
  • Having internal HR issues?
  • Ready to focus on your core business…instead of your call center?

If so, hiring Wireless Call Centers in the Mary Call Centers Network might be the perfect solution!

Mary Call Centers has been highly successful in helping the wireless & internet service industries become more profitable. Our highly experienced wireless call centers have acquired millions of new residential and business customers.Wireless and internet service customers are notoriously fickle, jumping from provider to provider in search of the best value and service. Our call centers can help you slow the churn by improving the customer experience that creates lasting loyalty. Let our Senior Consultants help you find a call center partner (onshore, nearshore, or offshore) that is the best fit based upon your requirements.

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Wireless Call Center Services include:

  • Customer Support
  • Activation and Disconnects
  • Technical Support
  • New Customer Acquisition
  • Tele Sales (Inbound and Outbound)
  • Cross Sales/Upsells
  • Customer Win-back/Retention
  • New Connects
  • Order Taking
  • Billing Support
  • Relationship Management
  • Customer Lifestyle Management
  • Third Party Verification
  • Spanish Speaking Programs

Products Supported:

  • Network Services
  • Wireless
  • High Speed Internet
  • Broadband
  • WiFi
  • Traditional Telephony
  • Television (Cable and Satellite)

Outsourcing | Wireless Call Centers

  • Need to improve or scale your Email Customer Support?
  • Having internal HR issues?
  • Need to add Multilingual Email Support
  • Ready to focus on your core business – instead of your contact center?

Then, Outsourcing your Email Customer Support thru the Mary Call Centers Network might be the perfect solution!

Our Senior Consultants can make this happen by facilitating your email outsourcing process. Mary Call Centers will help you hire an experienced and cost effective agency in locations such as United States and The Philippines, I. We are true industry professionals that understand email customer support outsourcing and have the resources to put top quality, cost effective agents to work for you today!

Many companies are realizing that it makes sense to evaluate every process to determine if outsourcing could be a viable option. Quite often, external contact center agencies can provide a better customer service experience, at a lower cost, and with more flexibility to manage peak volume. This not only reduces costs but drives faster response rates, increases customer satisfaction and it also frees up staff to focus on the company’s core business objectives.

As email customer support continues to grow, many companies are realizing that outsourcing could be the most effective option. Here are some reasons why:

    • Technology :-

      Multichannel contact center agencies are leveraging the latest in email management technology that integrates their automatic call distribution queues and with their email response system to maximize contact center agent utilization rates.

    • 24/7 Service: :-

      Responding to issues with 24/7 live agents can increase customer satisfaction and boost retention. Auto responses after hours simply are no longer sufficient.

    • Multilingual :-

      Hiring an agency for multilingual email support is almost always preferable to an internal contact center. We have agencies in locations such as Eastern Europe, South Africa, Latin America, & Asia that are ideal suited to handle multiple languages of email support.

    • Reliability :-

      High-quality outsourced email services providers have the personnel and the training process available to ensure that your customer issues are resolved quickly and effectively.

    • Scalability:-

      As email volume increases due to seasonality or specific support issues, outsourced email services allows the flexibility to ramp up quickly to respond to all email inquiries in a timely manner.

    • Savings :-

      The cost of email outsourcing is far less than utilizing internal staff 24/7 to handle text customer support.

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Text Outsourcing | Text Customer Support

  • Would you like to allow customers to text your landline?
  • Need to scale your text response team?
  • Need to shorten response time to improve customer satisfaction?

If so, Outsourcing your Text Customer Support thru the Mary Call Centers Network might be the perfect solution!

Most consumers are texting all day long. They love the ease of communications and the instant results. However, most businesses are not setup to receive texts or don’t have the team in place to provide instant text customer support. Our Senior Consultants are ready to help you institute text support for the first time or help you outsource to a great contact center to manage the process to increase customer satisfaction.

Mary Call Centers can make this happen by facilitating your text outsourcing process. Mary Call Centers will help you hire an experienced and cost effective agency in locations such as the US, Europe, Latin America, or Asia. We are true industry professionals that understand text customer support outsourcing and have the resources to put top quality, cost effective agents to work for you today!

External contact center agencies can often provide a better customer service experience, at a lower cost, and with more flexibility to manage peak volume. Generally, this not only reduces costs but drives faster response rates, increases customer satisfaction and it also frees up staff to focus on the company’s core business objectives.

As text customer support continues to grow, many companies are realizing that outsourcing could be the most effective option. Here are some reasons why:

    • Technology :-

      Multichannel contact center agencies are leveraging the latest in email management technology that integrates their automatic call distribution queues and with their email response system to maximize contact center agent utilization rates.

    • 24/7 Service: :-

      Responding to issues with 24/7 live agents can increase customer satisfaction and boost retention. Auto responses after hours simply are no longer sufficient.

    • Multilingual :-

      Hiring an agency for multilingual email support is almost always preferable to an internal contact center. We have agencies in locations such as Eastern Europe, South Africa, Latin America, & Asia that are ideal suited to handle multiple languages of email support.

    • Reliability :-

      High-quality outsourced email services providers have the personnel and the training process available to ensure that your customer issues are resolved quickly and effectively.

    • Scalability:-

      As email volume increases due to seasonality or specific support issues, outsourced email services allows the flexibility to ramp up quickly to respond to all email inquiries in a timely manner.

    • Savings :-

      The cost of email outsourcing is far less than utilizing internal staff 24/7 to handle text customer support.

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Coronavirus | Emergency & Disaster Call Centers

  • Experiencing severe weather, a data breach, or healthcare crisis from Coronavirus?
  • Need to provide Coronavirus Call Centers, Disaster hotline or Emergency Support?
  • Looking to scale customer outreach immediately?
  • Having personnel issues?
  • Ready to focus on your core operations…instead of your call center?

If so, hiring a virus Call Center in the Mary Call Centers Network might be the perfect solution!

Four Ways our Call Centers can Help

Snow storms, ice storms, tornadoes, hurricanes, earthquakes, power outages, pandemics or other disasters — Mother Nature can wreak havoc on your emergency & disaster call centers. However, there are plenty of solutions to keep your office up and running during these disasters or other emergencies. Virus call center services are ideal for companies looking to gain an edge and ensure business continuity… even in bad weather or a pandemic like Coronavirus.

Here are four solutions that call centers in the Mary Call Centers network can provide to keep you operational during a natural disaster or emergency:

    • Hotlines :-

      Work with a call center to set up an emergency hotline so people can call in to find out what is going on with your organization.

    • Emergency Notifications: :-

      Call centers can send notifications to your staff and customers via phone or text. No one has to be left in the dark.

    • Follow Me Services :-

      Staff working from home during the storm? Follow Me Services ring to all of their existing phone lines so not a single call has to be missed.

    •  Inbound Customer Support  :-

      Our emergency & disaster Call Centers can answer your phones morning, noon and night.

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  • Call Center Service Options for Emergencies:

    Mary Call Centers Network Call Centers offers the following three cost effective Customer Support options to help ensure your business or organization continues to operate during emergencies with minimal disruptions.

    • Basic Answering Service:-

      Hire our call centers as your backup answering service before, during or after a disaster to handle calls when your lines are busy. As your partner, we will be there whenever you need us.

    • Quick Setup Emergency Answering Service :-

      When you need help fast, many of our partners can be up and running in 24 to 48 hours.

    • Call Center Services On Demand (By Retainer) :-

      For customer service at the ready, consider utilizing on demand solutions offered by our call center agencies. For a retainer fee, you will have a call center on standby that’s always ready to answer your calls.


       

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3 Agent

$1,200.00

One Virtual Agent

$500.00

Start a Call Center

$9,999.00

Submit Resume and Apply for Jobs

$50.00

Imagine someone there working with you, better than Siri, this person is going to make you more money.

We’ll recommend a premium call center assistant that meets your requirements. You’ll speak to your assistant, assess them personally and give them the clearance to work with you. Managing a call center has never been more easier.

Mary Calls understands the value of business partnership and relationship and would like to simplify the process for you. Your assistant will learn about your business, how you like to work, and choicest operational tools,  and deliver top-notch services…